working with ResuMATE Cairns

Thank you for your interest in working with ResuMATE Cairns and supporting a small local business. We provide practical, supportive help to make the job search and admin side of work easier but it’s important to be clear about how the process works and what I can (and can’t) control. 

These Terms & Conditions apply to all services provided by ResuMATE Cairns. By engaging ResuMATE Cairns, you agree to the following terms. 

ResuMATE Cairns provides practical support services including (but not limited to):

• Resume writing and updates
• Generic and tailored cover letters
• Job search and application support
• Interview preparation
• Life, work and small business administrative support

All services are administrative and support-based only.

When working with ResuMATE, you’ll receive:

• Honest, straightforward support
• Clear communication and realistic guidance
• Documents written to be easy to read and aligned with what employers look for
• A collaborative process, including review and final edits

My goal is to help you put your best foot forward without the stress, confusion or corporate fluff

 While all work is completed with care and professionalism, ResuMATE Cairns does not guarantee:

• Job interviews
• Offers of employment
• Application success
• Business, financial or administrative outcomes

Employment and business outcomes depend on many factors outside ResuMATE Cairns’ control, including employer decisions, market conditions, timing and third-party systems.

A lack of success does not indicate fault with the documents or support provided.

To ensure the best possible outcome, clients are responsible for:

• Providing accurate, truthful and up-to-date information
• Reviewing drafts carefully and confirming all details before final submission
• Reviewing and approving templates, documents and content before use
• Advising of any changes, corrections or updates required
• Ensuring information submitted on their behalf is correct
   

Once final approval is provided, ResuMATE Cairns is not responsible for errors, omissions or outcomes arising from the use of the documents or information supplied. 

ResuMATE provides practical and administrative support only.

We do not offer:

• Legal advice
• Migration advice
• Financial, tax or accounting advice
• Guaranteed employment outcomes
• HR, IR or compliance advice
• Psychological advice

Where specialised advice is required, clients should seek support from an appropriately qualified professional.

Life and small business admin support is tailored to each client and quoted based on the agreed scope of work.

ResuMATE Cairns is not responsible for:

• Delays caused by third parties
• Outcomes dependent on external platforms, systems or suppliers
• Decisions made by businesses, organisations or employers

Additional tasks outside the agreed scope may require a revised quote or agreement

• Resume and document services include reasonable revisions as outlined in the service description
• Additional revisions, updates or new requests may incur additional fees
• Resume updates for returning clients are treated as a separate service

• Pricing will be provided prior to commencement of work
• Payment terms will be communicated at the time of booking
• Work may not commence until payment is received

All prices are in AUD unless otherwise stated.

• Clients must provide reasonable notice if they need to cancel or reschedule a meeting
• Missed appointments or late cancellations may be charged at ResuMATE Cairns’ discretion
• Once work has commenced, refunds are generally not available

•  All personal and business information is treated as confidential and handled in accordance with the ResuMATE Cairns Privacy & Confidentiality Policy.

To the extent permitted by law, ResuMATE Cairns is not liable for:

• Loss of income or opportunity
• Indirect or consequential loss
• Decisions made by employers, businesses or third parties

Liability is limited to the value of the services provided.

ResuMATE is here to support you, not judge, pressure or overpromise.
Every client, role and situation is different, and success often comes down to timing as much as preparation.